Refund policy

We want you to be delighted with your purchases.

We fully comply with the Consumer Contracts Regulations, which give consumers buying on-line the right to examine and test items at home as they would in a shop. 

So, if you're not happy with anything you've bought, simply let us know in writing (email is fine) within 30 days of receiving the item, and after having received a returns number send the item back to us for a full refund including the standard cost of delivery. This doesn't apply to bespoke or made-to-order items - see below. We'll give you a complete refund including any standard cost of delivering the items to you. 

As with returning items to a shop, it is your responsibility to arrange and pay for the return of goods that have been correctly supplied and are not faulty. We recommend that they are sent via an insured and signed-for service.  

"Made to order" or "bespoke" items will usually be described as such on the website. In addition, anything where you specify, for example a colour or size that is not described on the website is considered "made to order". Unfortunately, "made to order" or "bespoke" items cannot be cancelled or returned unless they are faulty or damaged.